Internship – Customer Success Representative

Based in San Francisco, New York, Paris and Montreal, FollowAnalytics is a marketing automation, analytics platform and mobile app development platform serving any company. Our platform gives application owners access to a suite of tools that allow them to closely measure their mobile app audience and enable them to strengthen their engagement and retention through mobile marketing campaigns. FollowAnalytics is seeking an intern for the position of Customer Success Representative to join the team in our Montreal Office. This critical role entails ensuring our existing and new clients’ success in their deployment and ongoing use of our products, and involves onboarding, technical support, training and all facets of account management.

Responsibilities:

  • Onboarding, education, support for existing and new clients
  • Ensure the correct set up and maintenance of the FollowAnalytics environment for clients throughout the duration of their subscription. From an operational point of view, assist with the implementation of our products as quickly and effectively as possible, assist the technical teams in planning and instrumenting our SDK, lead technical, marketing and training workshops.
  • Assist in the management of client requests and queries, analyze client mobile architecture, carry out testing where necessary, investigate anomalies and create technical support tickets.
  • Anticipate the impact of platform and SDK modifications on clients, align with our internal R&D team, formulate implementation guidelines and participate in the creation of documentation.
  • Assist with all phases of internal testing and QA

Experience:

  • Account management, customer support and/or project management experience
  • Good knowledge/experience with mobile applications (iOS and/or Android)
  • Strong interest in technology
  • Understanding of technical constraints faced by our clients
  • Excellent verbal and written communication skills
If you are passionate, autonomous and enjoy forging relationships with clients, and enjoy being challenged on a daily basis and with a varied workload, we invite you to apply by sending an email to florianne@followanalytics.com.
This position will report to the Head of Customer Success North America and is located in our Montreal office.